Малоизвестные факты о pin up casino.
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Иногда бывают проблемы с выплатами, но виноват обычно медленный банк.
The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.
The player from Portugal had deposited approximately 22 euros' worth of BNB into an online casino, but the funds were not credited to his account. Despite having provided the necessary documentation, there had been no progress after five days and the player had received no communication from the casino.
We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.
The player from Portugal had had issues withdrawing €151.01 from Ninecasino, both via Skrill and a bank transfer. Despite several interactions with customer service and having provided the required information, the withdrawal issue had remained unresolved.
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The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related.
Из негатива пользователи чаще исключительно жалуются до гроба процедуру дополнительной верификации, некоторым она «прилетает» сразу погодя регистрации. Пройти дополнительную верификацию – мучительно сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance.
The player from the UK had his account closed during the verification process. The casino allowed the player to withdraw his initial deposit of £325. The issue has been resolved successfully.
You can send us click here a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.